Free tool · Consumer rights

14-day withdrawal calculator for online purchases

Enter the dates of your online, phone or doorstep purchase. The tool calculates when the withdrawal period ends, the refund and return deadlines, and fills in the official model withdrawal form.

Everything is calculated on your device. Nothing you type is sent to a server, saved or tracked.

Legal basis: Directive 2011/83/EU, Articles 9–16 (consolidated text); days are counted under Regulation (EEC, Euratom) No 1182/71.

Since 19 June 2026, traders selling through a website or app must offer an easy withdrawal function there (Art. 11a, added by Directive (EU) 2023/2673). You can also use the form below or any clear statement.

What did you buy? Goods (one item, or several delivered together) Several goods in one order, delivered separately One item delivered in several lots or pieces Goods delivered regularly over a period A service Digital content not on a physical medium, or water, gas, electricity, district heating

Day you (or a person you named, other than the carrier) received the goods

Did the trader inform you about the right of withdrawal? Yes, before I was bound by the contract Yes, but only later No

Country for public holidays The calculated last day is a public holiday in my country Optional: day you sent your withdrawal Optional: day your withdrawal reached the trader

For Poland and Germany, public holidays 2025–2028 are built in (in Germany nationwide ones only); in other countries mark them yourself. The calculator does not cover longer national deadlines (for example 30 days).

Exceptions (Art. 16): does any of these describe your purchase?

Official wording of Art. 16. If you are not sure, answer No and ask a consumer centre.

Exceptions from the right of withdrawal

Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:

(a) service contracts after the service has been fully performed but, if the contract places the consumer under an obligation to pay, only if the performance has begun with the consumer’s prior express consent and acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;

Yes No

(b) the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;

Yes No

(d) the supply of goods which are liable to deteriorate or expire rapidly;

Yes No

(e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

Yes No

(f) the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

Yes No

(g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;

Yes No

(h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods;

Yes No

(i) the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

Yes No

(j) the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;

Yes No

(k) contracts concluded at a public auction;

Yes No

(l) the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;

Yes No

(m) contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun and, if the contract places the consumer under an obligation to pay, where: (i) the consumer has provided prior express consent to begin the performance during the right of withdrawal period; (ii) the consumer has provided acknowledgement that he thereby loses his right of withdrawal; and (iii) the trader has provided confirmation in accordance with Article 7(2) or Article 8(7).

Yes No

Model withdrawal form

Official text of Annex I(B) to Directive 2011/83/EU. Only your data is added; the text is not changed.

Trader: name, postal address, e-mail Goods or service you withdraw from Ordered on Received on Your name Your address Date

What next

Send the form or any clear statement to the trader, e.g. by e-mail, and keep a copy.
If the trader does not refund you, contact the European Consumer Centre in your country (free).
Your national law may give you more, e.g. 30 days after an unsolicited visit or excursion (Art. 9(1a)).

Limits: only the general rules of Directive 2011/83/EU. Not covered: financial services (Art. 16a–16e), contracts excluded by Art. 3 (e.g. package travel, real estate) and national extras. Public holidays are not detected automatically. The result is for information only.

Official sources

Directive 2011/83/EU – consolidated text (checked 01.11.2026)
Regulation (EEC, Euratom) No 1182/71 – periods, dates and time limits (checked 01.11.2026)
Directive (EU) 2019/2161 – amendments to consumer rights (checked 01.11.2026)
Directive (EU) 2023/2673 – withdrawal function (Art. 11a) (checked 01.11.2026)
European Consumer Centres Network (ECC-Net) (checked 29.10.2026)

Last updated: 1 November 2026

Clarbee gives practical information and tools. It is not legal advice and does not replace a lawyer.